FAQ's

WHEN WILL MY ORDER BE DISPATCHED?

Please allow 7 working days from the date your order was placed! You will receive an email confirmation once your order has been shipped! 

*Business days are Mon - Friday 

 

HOW LONG WILL DELIVERY TAKE?

UK delivery should take between 2-5 working days after dispatch. 

EU delivery is sent via Standard International post and should take between 5 -10 working days after dispatch.

The rest of the world send via Standard International can take up to 28 working days after dispatch. 

Please note that due to delays, mail may take an extra few days, even weeks to arrive safely at your destination.

 

CAN I ORDER A CUSTOM PIECE?

YES! UK and International customers can purchase a custom piece! You can browse all of our available custom pieces on our website. Please be aware that any customs charges or taxes incurred during shipment will be your responsibility. We recommend inquiring about potential charges from your local postal service or customs office.

 

MISSING ITEM 

If you fear your parcel is lost, drop us an email at dreadfulpigeon@gmail.com with your order number and we'll sort it!

 

WHERE CAN I FIND SHOP UPDATES?

Make sure to follow us over at instagram (dreadful_pigeon) and turn on post notifications so you'll never miss an update! 

 

DO YOU DO CUSTOM ORDERS?

YES! If you have a custom order idea, just drop us an email at dreadfulpigeon@gmail.com with your ideas! For all custom pieces, a 50% non-refundable deposit is required, which is included in the total price. This deposit secures your spot in our production schedule, covering the time and resources reserved for your project. Please remember to send the item to be included in your jewellery; if not sent and a refund is requested later, the deposit will still be deducted.

 

NOT FOUND WHAT YOU'RE LOOKING FOR?

Is there something you're after but cant see it? Drop us an email, we're happy to make custom items!