Refund policy

 

⚠️ Refunds & Returns

We understand that ordering custom jewellery is a special experience, and we want to make sure you feel confident about your purchase. Here’s everything you need to know about refunds, returns, and exchanges.

💰 Deposits & Custom Pieces

For all custom pieces, a 50% non-refundable deposit is required and included in the total price. This secures your spot in our production schedule.

  • If materials aren’t sent and a refund is later requested, the deposit will still be deducted.

  • The remaining balance will only be refunded if applicable, depending on the stage of your order.

🛠 Damaged or Faulty Items

If your item arrives damaged or faulty, please email us at dreadfulpigeon@gmail.com within 14 days of delivery. Include a clear photo of the problem so we can help.

  • We will review the issue and guide you through the next steps.

  • We cannot accept claims after 14 days of delivery.

❌ Returns Policy

We cannot accept returns for items that:

  • Are not damaged or faulty

  • Have been delivered more than 14 days ago

To complete a return, you will need:

  • A receipt or proof of purchase

  • To follow our instructions for returning the item via Royal Mail (UK and international customers) within 14 days

Once we receive your return, we will email you to confirm and discuss the next steps, whether that’s:

  • 🔄 A replacement

  • 🛠 Repair

  • 💵 Refund (if applicable)

🔄 Exchanges

We only replace items if they are damaged or faulty on arrival.

  • Exchanges for style, size, or other reasons are not available for bespoke/custom pieces.

We aim to make the process as smooth and transparent as possible so you can feel safe and confident ordering from Dreadful Pigeon.